Terms of service
Last updated: May 28, 2026
OVERVIEW
Welcome to www.roll-packaging.shop. The terms "we", "us", "our", and "ROLL" refer to ROLL SNC di Pini Sergio & C., an Italian general partnership with registered office at Via Don Capiaghi 9, 22070 Bregnano (CO), Italy. ROLL operates this store and website, including all related information, content, features, tools, products, and services in order to provide commercial customers with access to our catalog of industrial packaging solutions for rolls and reels (the "Services"). The Services are powered by Shopify.
These Terms of Service ("Terms"), together with our Privacy Policy and our Refund Policy, describe your rights and responsibilities when you use the Services. Please read these Terms carefully. They include important provisions regarding the contractual relationship between ROLL and its business customers, including warranty disclaimers, limitations of liability, governing law, and jurisdiction.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you should not use or access the Services.
These Terms are drafted for the sale of products in a business-to-business context. The right of withdrawal granted to consumers under Italian Legislative Decree 206/2005 (Consumer Code) does not apply to business customers acting in their professional capacity.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent and warrant that:
You are acting in the course of a business, trade, profession, or industrial activity, and not as a consumer for personal or household purposes.
You are duly authorized to bind the legal entity on whose behalf you place an order, if applicable.
You are at least the age of majority in your country of residence.
To use the Services, including browsing our catalog or placing an order, you may be asked to provide information such as your company name, VAT number, billing address, shipping address, contact email, and phone number. You represent that all information you provide is accurate, current, and complete. You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You may not transfer, sell, or assign your account to any third party without our written consent.
SECTION 2 — OUR PRODUCTS
ROLL designs and supplies industrial packaging products for rolls and reels, including but not limited to: cradle pallets, pallet transformers, wedges and chocks, end plates and flanges, cradles and stackers, metal rack pallets, and industrial machinery for end-of-reel recovery.
We have made every effort to provide accurate representations of our products in our online store. However, product appearance, colours, and dimensions may differ from how they appear on your screen due to device configuration, photography conditions, and manufacturing tolerances. Technical specifications published online are indicative; binding specifications are those confirmed in the order confirmation or in the formal quote.
All product descriptions, specifications, and prices are subject to change at any time without notice. We reserve the right to discontinue any product, to limit quantities, and to refuse to supply specific products to specific geographic regions or jurisdictions, on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order through the website or through direct commercial negotiation, you are making an offer to purchase. The contract of sale is formed only when ROLL confirms acceptance of the order in writing (by email or by issuing the order confirmation). ROLL reserves the right to accept or decline any order at its discretion, including in cases of pricing error, stock unavailability, or commercial considerations.
For custom or made-to-order products, the order is accepted only after ROLL has reviewed and confirmed the technical specifications in writing. Custom production starts only after order confirmation and, where applicable, after receipt of the agreed advance payment.
By placing an order, you confirm that the purchase is made in the course of your business or professional activity. ROLL products are commercial industrial goods and are not intended for personal or household use.
Order modifications and cancellations after acceptance are at ROLL's sole discretion and may be subject to charges for materials already procured or work already performed, particularly for custom production.
SECTION 4 — PRICES AND PAYMENT
Prices published on the website and in our catalog are expressed in Euro and are exclusive of VAT, shipping, customs duties, and any other applicable taxes or charges, unless otherwise stated.
For custom products and large-quantity orders, prices are determined by individual quote. Quotes are valid for 30 days from issuance, unless otherwise stated in the quote document.
Payment terms standard for ROLL business customers:
Bank transfer (SEPA / SWIFT) — the standard payment method for B2B orders.
Payment terms — 30 days from invoice date, end of month, unless different terms are agreed in writing.
Advance payment — may be required for first-time customers, custom orders, or large-value orders.
Late payment — interest on late payments is applied at the rate set by Italian Legislative Decree 231/2002 as amended, transposing EU Directive 2011/7/EU on combating late payment in commercial transactions.
ROLL bank details:
Bank: Olinda SAS – Filiale Italiana, Via Torino 2, Milan, Italy
IBAN: IT76 I360 9201 6007 9880 0563 373
BIC/SWIFT: QNTOITMZXXX
For credit card and electronic payments (where accepted), the payment is processed at the time of order. Charges are not refundable except as provided in our Refund Policy.
Retention of title (Italian Civil Code Art. 1523): goods remain the property of ROLL until full payment of the purchase price has been received. The customer is responsible for the goods from the moment of delivery (risk of loss) but cannot resell, modify, or pledge the goods until payment is complete.
SECTION 5 — SHIPPING AND DELIVERY
ROLL ships products to over 30 countries worldwide. Standard shipping terms are:
Default Incoterm — DAP (Delivered at Place), Incoterms 2020. The cost of transport is included in the invoice. The customer is responsible for unloading at destination and for any import duties, customs clearance, and local taxes.
Alternative Incoterms — EXW (Ex Works), FCA (Free Carrier), and other terms may be agreed in writing for specific shipments.
Delivery times — All delivery times are estimates only and are not guaranteed. Lead times for standard products are typically [INSERIRE LEAD TIME STANDARD, es. "5–10 working days"]. Lead times for custom products are confirmed at order acceptance and typically range between 2 and 8 weeks depending on quantity and specifications.
ROLL is not liable for delivery delays caused by carriers, customs processing, weather, strikes, or other events beyond its reasonable control (see Force Majeure below).
Title and risk transfer in accordance with the agreed Incoterm.
Customers must inspect goods upon delivery and note any visible damage on the carrier's delivery note before signing for receipt. Claims for damage in transit must be reported within 8 days from delivery, as provided in our Refund Policy.
SECTION 6 — WARRANTY (GARANZIA PER VIZI)
Products supplied by ROLL are covered by the warranty for defects under Italian law (Italian Civil Code, Articles 1490 and following), for a period of 1 year from delivery for business customers.
The customer must report any defect by email to info@roll-packaging.com or by certified email to roll.snc@pec.it, within 8 days from the date of delivery for visible defects, or within 8 days from discovery for hidden defects, and in any case within 1 year from delivery (Art. 1495 of the Italian Civil Code).
The warranty covers manufacturing defects and non-conformity with the agreed specifications. It does not cover damage caused by improper use, modifications carried out by the customer, accidental damage, use beyond the conditions specified in the product technical documentation, or normal wear and tear.
For industrial machinery (such as RECYCLO), specific warranty terms are defined in the supply contract signed at the time of purchase.
Full conditions for returns, refunds, and warranty claims are described in our Refund Policy.
SECTION 7 — PERFORMANCE AND APPLICATION DISCLAIMER
ROLL designs and manufactures industrial packaging products for industrial rolls and reels. These products represent a specialised niche within the broader packaging industry. No specific national or international technical standards govern the performance of cradle pallets, wedges, flanges, cradle saddles, and similar roll-handling accessories. As a result, ROLL provides the following disclosures to all business customers.
7.1 Indicative technical specifications. The technical specifications published on this Website and in our product documentation — including load capacities, dimensions, cycle counts, material grades, and any other performance indicator — are indicative values based on internal testing and field experience. They are not certified performance commitments unless expressly stated in writing in the order confirmation or in a signed supply contract.
7.2 No guarantee on number of reuse cycles. Several ROLL products are designed for multi-cycle reuse. Actual service life depends on usage conditions, operator practices, storage environment, frequency of use, type and weight of the rolls handled, exposure to UV, temperature, humidity, and chemicals. ROLL cannot and does not guarantee a specific number of reuse cycles. Customers should assess product condition before each use.
7.3 No guarantee on maximum load at 100% utilisation. Indicative maximum loads are calculated under standardised laboratory conditions. Customers are responsible for verifying that the chosen product is suitable for their specific load profile, including dynamic loads, eccentric loads, lateral forces during transport, and environmental conditions. Loading beyond the indicative values, or repeated use at the upper limit of the indicative range, may reduce service life or compromise structural integrity.
7.4 Customer responsibility for application suitability. The customer is responsible for: (a) confirming that the product specifications match the intended application; (b) requesting written confirmation from ROLL for any critical performance parameter relied upon for a specific use; (c) carrying out independent suitability tests where the application involves special risk, regulatory compliance, or sensitive materials; (d) instructing its own personnel on safe use of the product, including any precautions stated in the product technical documentation.
7.5 Statutory warranty for defects remains applicable. The disclosures in this Section 7 do not limit the statutory warranty for manufacturing defects and non-conformity under Italian Civil Code Articles 1490 and following, as described in Section 6 above. ROLL remains fully responsible for defects in materials, manufacturing, and conformity with the agreed specifications, within the limits and time periods set by Italian law.
7.6 Cases of gross negligence or wilful misconduct. Under Italian Civil Code Article 1229, the performance disclaimer set out in this Section 7 does not apply in cases of gross negligence (colpa grave) or wilful misconduct (dolo) by ROLL.
7.7 Custom and tailored products. When ROLL supplies products manufactured to customer specifications, the agreed specifications stated in writing in the order or supply contract are the only binding performance commitments. Any specification not expressly agreed in writing is excluded from the contractual scope.
7.8 Industrial machinery. The performance disclaimer in this Section 7 applies to packaging products. Industrial machinery (such as the RECYCLO core stripper machine) is governed by the specific supply contract signed at the time of purchase, which contains its own warranty and performance terms, including the CE Declaration of Conformity.
SECTION 8 — INTELLECTUAL PROPERTY
The Services, including all trademarks, brand names, text, displays, images, photographs, technical drawings, graphics, product specifications, video, audio, designs, and the selection and arrangement thereof, are owned by ROLL SNC di Pini Sergio & C. or its licensors, and are protected by Italian, European Union, and international intellectual property laws, including the Italian Industrial Property Code (Legislative Decree 30/2005) and Regulation (EU) 2017/1001 on the European Union trade mark.
These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Services for your legitimate business purposes related to the purchase of ROLL products. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except for normal browsing, for printing of order confirmations, and for the purposes of using ROLL products you have purchased.
The "ROLL" name, the ROLL logo, and product designations are trademarks of ROLL SNC di Pini Sergio & C. or are pending registration. Several ROLL products are covered by registered patents and design rights, both in Italy and internationally. Unauthorized use, reproduction, or imitation of ROLL trademarks, patented designs, or copyrighted content is prohibited and may result in civil and criminal liability under Italian and EU law.
Shopify's name, logo, product names, designs, and slogans are trademarks of Shopify Inc.
SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY LINKS
The Services may include customer tools, integrations, or features provided by third parties, which we do not monitor and over which we have no control.
You acknowledge and agree that these tools are provided "as is" and "as available," without any warranty, representation, or condition of any kind, and without any endorsement by ROLL. ROLL shall have no liability arising from or related to your use of optional third-party tools.
The Services may also contain hyperlinks to websites or online platforms operated by third parties. ROLL is not responsible for the content, accuracy, privacy practices, or availability of third-party sites. Your interactions with third-party sites are at your own risk, and you should review the terms and privacy policies of those sites before engaging.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which provides the e-commerce platform infrastructure. All sales and purchases you make through the Services are made directly with ROLL SNC di Pini Sergio & C., not with Shopify. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ROLL, including any injury, damage, or loss resulting from the purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ROLL.
SECTION 11 — PRIVACY
All personal information collected through the Services is subject to our Privacy Policy, which describes how we collect, use, store, and share personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection law.
Because the Services are hosted by Shopify, certain personal information may also be processed by Shopify in accordance with the Shopify Consumer Privacy Policy.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 12 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, technical observations, or other content ("Feedback"), you grant ROLL a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use, product improvement, and marketing.
You represent and warrant that you own or have all necessary rights to the Feedback you provide, that the Feedback does not infringe any third-party rights (including copyright, trademark, or trade secret), and that the Feedback does not contain unlawful, defamatory, or otherwise objectionable content.
ROLL is not obliged to maintain Feedback in confidence, to compensate you for the Feedback, or to respond to it. We may, but are not required to, monitor, edit, or remove Feedback at our sole discretion.
SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, technical specifications, promotions, shipping charges, transit times, and availability. ROLL reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. Where an error affects an accepted order, ROLL will contact the customer to confirm whether the order should proceed under the corrected terms or be cancelled.
SECTION 14 — PROHIBITED USES
You may access and use the Services for lawful business purposes only. You may not access or use the Services, directly or indirectly:
For any unlawful or malicious purpose.
To violate any Italian, European Union, or international law or regulation.
To infringe our intellectual property rights or those of others, including by copying, imitating, or reverse-engineering ROLL products without authorisation.
To harass, abuse, defame, or harm any of our employees, partners, or other persons.
To transmit false or misleading information about your identity, your business, or your purchase intent.
To send unsolicited advertising or promotional material ("spam") through any channel offered by the Services.
To impersonate any other person or entity.
To engage in any conduct that restricts or inhibits the use of the Services by others, or that may harm ROLL, Shopify, or other users.
Additionally, you agree not to:
Upload or transmit viruses, malware, or any other malicious code.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services for commercial purposes unrelated to your legitimate use as a ROLL customer.
Collect or track personal information of other customers or users.
Spam, phish, or pretext the Services.
Use automated tools (robots, spiders, scrapers, AI agents, or similar) to access the Services in violation of the conditions described in Section 14 below.
Interfere with or circumvent the security or authorisation features of the Services.
ROLL reserves the right to suspend, restrict, or terminate access to the Services at any time, without notice, if it determines that the customer has violated these Terms.
SECTION 15 — AUTOMATED AGENTS AND AI TOOLS
This Section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.
No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the following requirements:
Identification — in all HTTP/HTTPS requests, the Agent must identify itself as an Agent and disclose its name in the user agent string, in the format: "Agent/[agent name]".
No concealment — the Agent must not conceal or obfuscate that interactions are automated, including by mimicking human behaviour, completing CAPTCHAs, or circumventing measures designed to distinguish human use from automated use.
Honest responses — the Agent must respond truthfully to any question or prompt seeking to determine whether interactions are from a human or a computer.
No circumvention — the Agent must not circumvent or bypass any measure intended to block, limit, modify, or control automated access.
ROLL may impose technical or legal measures to limit how Agents access, use, or interact with the Services.
SECTION 16 — TERMINATION
ROLL may terminate this agreement or your access to the Services at any time, at its sole discretion, with or without notice, including in cases of material breach of these Terms, suspected fraud, or non-payment. You remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Warranty, Feedback, Disclaimer, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive termination.
SECTION 17 — DISCLAIMER OF WARRANTIES
Except for the warranty for defects under Italian law as described in Section 6, the Services and all related information are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, ROLL disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the Services themselves (the website, online tools, and information presented online).
This disclaimer applies to the use of the website and online Services. It does not limit or exclude the statutory warranty for defects on the products supplied (Italian Civil Code Art. 1490 and following), which remains fully applicable as described in Section 6 and in the Refund Policy.
We do not guarantee that the Services will be uninterrupted, error-free, or secure at all times. Some technical interruptions, maintenance windows, and updates are normal in the operation of any online service.
SECTION 18 — LIMITATION OF LIABILITY
To the maximum extent permitted by Italian law, ROLL's liability for any direct damages arising from the supply of products or use of the Services is limited to the invoice value of the specific order or contract concerned.
ROLL shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: lost profits, lost production, lost business opportunities, lost data, business interruption, or reputational damage, except in cases of gross negligence (colpa grave) or wilful misconduct (dolo), as provided by Italian Civil Code Art. 1229.
The above limitations do not apply where the law expressly excludes their applicability (for example, in cases of personal injury or death caused by ROLL's negligence).
SECTION 19 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless ROLL, its partners, officers, employees, agents, and contractors from any losses, damages, liabilities, or claims, including reasonable legal fees, arising from: (a) your breach of these Terms or any documents incorporated by reference; (b) your violation of any law or third-party rights; or (c) your use of the Services in a manner not authorised by these Terms.
ROLL will notify you of any indemnifiable claim. ROLL may, at its discretion, take control of the defence of the claim at your expense, including choice of counsel, while keeping you reasonably informed.
SECTION 20 — FORCE MAJEURE
ROLL shall not be liable for any failure or delay in the performance of its obligations under these Terms or under any contract of sale, when caused by events beyond its reasonable control. Such events include, but are not limited to: natural disasters, fire, flood, earthquake, epidemic or pandemic, war, civil unrest, acts of terrorism, government measures or restrictions, embargoes, strikes affecting suppliers or carriers, shortages of raw materials, interruptions of energy supply, disruptions of transport infrastructure, and disruptions of banking or payment systems.
In a force majeure event, ROLL will inform the customer in writing as soon as reasonably possible, will use commercially reasonable efforts to minimise the impact, and will resume performance as soon as the force majeure event ends. If the event lasts more than 90 consecutive days, either party may terminate the affected contract with no further liability, except for amounts already due.
SECTION 21 — SEVERABILITY
If any provision of these Terms is held to be unlawful, void, or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed. The remaining provisions of these Terms shall remain in full force and effect.
SECTION 22 — WAIVER; ENTIRE AGREEMENT
The failure of ROLL to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with the Privacy Policy, the Refund Policy, and any other policy referenced herein, constitute the entire agreement between you and ROLL regarding the use of the Services and the purchase of ROLL products, superseding any prior agreements, communications, or proposals, whether oral or written. Where a separate written contract (such as a framework supply agreement or a machinery supply contract) governs a specific commercial relationship, that contract prevails over these Terms in case of conflict.
SECTION 23 — ASSIGNMENT
You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. ROLL may assign or transfer its rights and obligations under these Terms without notice, including to a successor entity in case of merger, acquisition, or restructuring.
SECTION 24 — GOVERNING LAW AND JURISDICTION
These Terms, and any contract of sale concluded with ROLL, are governed by and construed in accordance with Italian law, including the Italian Civil Code and applicable Italian and European Union commercial regulations.
For any dispute arising from or related to these Terms or to a contract of sale, the exclusive jurisdiction is the Court of Como (Tribunale di Como), Italy.
The United Nations Convention on Contracts for the International Sale of Goods (CISG, Vienna Convention 1980) is expressly excluded from application to contracts with ROLL.
SECTION 25 — HEADINGS
The section headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of the Terms.
SECTION 26 — CHANGES TO TERMS
ROLL reserves the right to update or modify these Terms at any time. The most current version is always available on this page, with the "Last updated" date indicated at the top. Material changes will be notified by email to active customers, where applicable, and will be effective on the date specified in the notice.
Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.
SECTION 27 — CONTACT
Questions regarding these Terms of Service should be sent to:
ROLL SNC di Pini Sergio & C.
Registered office: Via Don Capiaghi 9, 22070 Bregnano (CO), Italy
Operations and warehouse: Via Roma 55, 20010 Bernate Ticino (MI), Italy
Email: info@roll-packaging.com
Sales contact: sales@roll-packaging.com (Luca Vendramin)
Certified email (PEC): roll.snc@pec.it
Phone: +39 339 208 2301
VAT number (P.IVA): IT 03818250130
Tax code (Codice Fiscale): 03818250130
REA registration: CO-334642
Legal form: Società in nome collettivo (SNC, general partnership under Italian law)